Shipping policy

Olvantra International delivers to customers in the United Arab Emirates and across the wider GCC. All prices, shipping charges and refunds are handled in AED.

Order processing

Orders are processed once payment has been confirmed. Orders placed on weekends or public holidays are processed on the next business day. We will email you to confirm once your order has been dispatched.

Delivery options and costs

The delivery options available for your address, together with any shipping charge, are shown at checkout before you pay. Charges depend on your location, the size and weight of the order, and the service selected.

Delivery timeframes

Delivery times vary by emirate and by country within the GCC. We confirm the expected delivery window when your order is dispatched. If your order has not arrived within that window, email sales@olvantraintl.com with your order number and we will trace it with the courier.

Delivery addresses

Please check your delivery address carefully before completing your order. If an address is incorrect or incomplete, contact us as soon as possible and we will update it if the order has not yet been dispatched.

Damaged or missing items

Please inspect your order on delivery. If anything is damaged, missing or not what you ordered, email sales@olvantraintl.com within 48 hours of delivery with your order number and photographs, and we will put it right. Returns are covered by our Return and refund policy.

Customs and duties

For deliveries outside the United Arab Emirates, any import duties or taxes charged by the destination country are the responsibility of the recipient unless stated otherwise at checkout.

Questions about delivery? Email sales@olvantraintl.com and our team will help.